ny hotel based in Dubai’s Media City will have a high percentage of business clientele. And the business community is not going to
be impressed with anything less than state of the art technology that gives them constant connectivity and access to communications.
Communication is the name of the game in the modern business world, both internally and customer-facing, and that was the main
driver for the Radisson SAS to deploy Trapeze’s Smart Mobile Technology across its towers.
Dinto Joseph, the Radisson’s IT manager, saw VoIP as the winning move in the communication game for the organisation. “As we are strategically located in the heart of DIC, DMC and Knowledge Village in Dubai, our clientele are mostly business people, who need a secure and stable internet connection all the time. We understand that internet is a basic service that should be free to the end user and this makes the demand for internet vital,” he asserts.
The The Radisson's Technology
Core switch – Cisco Catalyst 4503
Edge switches – Cisco Catalyst C3560
Call manager – Cisco CCM 4.0
IP Phones – Cisco 7941,7970, 7920 & AVAYA wireless phones
Firewall – NPASS
Routers – Cisco 2800
Wireless gateways – Trapeze MX 200
Access points – Trapeze MP372 indoor and MP 620 Out door
Implementation of voice over wireless has signiﬁcantly increased the quality of service. A hotel like the Radisson SAS which wants to oﬀer 100% guest satisfaction should have reliable communication tools. The communication in engineering, house- keeping, the front oﬃce and the food and beverage teams are vital and now they are reachable at any time