As most are aware at this point, Avaya filed for bankruptcy protection (Chapter 11) on January 19, 2017. By many in the Unified Communications (UC) community, this was at least a moment where the wait was finally over. Note that ... Read More

Customer Interaction Center is a unique all-in-one customer engagement solution built to support Omni channel customer service. Some of the unique features provided by CIC includes Meet your customers preferred communication style – phone, email, SMS, social media or online chat Deliver ... Read More

As the scale and sophistication of threats continues to increase, next-generation security must be built around automated and actionable intelligence that can be shared quickly to reduce risk, protecting the network and its users.

PureCloud Engage provides a customer engagement solution to serve your needs both today and tomorrow. With PureCloud Engage, you get: Simple pricing, month-to-month terms A true cloud architecture that provides continuous improvements A feature-rich solution for complete customer engagement Unparalleled reliability and disaster recovery Amazon Web ... Read More