As most are aware at this point, Avaya filed for bankruptcy protection (Chapter 11) on January 19, 2017. By many in the Unified Communications (UC) community, this was at least a moment where the wait was finally over. Note that ... Read More
Category: Blog
18
Oct2016
05
Oct2016
Customer Interaction Center is a unique all-in-one customer engagement solution built to support Omni channel customer service. Some of the unique features provided by CIC includes
Meet your customers preferred communication style – phone, email, SMS, social media or online chat
Deliver ... Read More
03
Apr2016
As the scale and sophistication of threats continues to increase, next-generation security must be built around automated and actionable intelligence that can be shared quickly to reduce risk, protecting the network and its users.
28
Mar2016
PureCloud Engage provides a customer engagement solution to serve your needs both today and tomorrow. With PureCloud Engage, you get:
Simple pricing, month-to-month terms
A true cloud architecture that provides continuous improvements
A feature-rich solution for complete customer engagement
Unparalleled reliability and disaster recovery
Amazon Web ... Read More
03
Jan2016
It goes without saying that this year will be indeed a challenging one for all, but ICT sector still remains critical to the economic and social transformation of the emirates. With the expo 2020 nearing, the city is definitely undergoing a drastic change in terms of connectivity, security and IT ... Read More
18
Nov2015
The company Meraki is the brain child of two students from MIT and now it has been merged with Cisco systems to enable clients worldwide to solve critical business problems and reduce operational costs. The Cisco Meraki portfolio is centrally managed from the cloud and it helps you manage your ... Read More