Middle East Call Center Exhibiton focuses on bringing together the regional Call Centre Community To Learn, Network And Be Inspired To Achieve Beyond Expectations. EMW together with Interactive Intelligence is participating this year to help regional professionals stay up-to-date and achieve new levels of performance and excellence.
The MECC ’16 Conference is aimed at individuals involved in both strategic and operational aspects of the call centre. Increasingly, responsibility for the call centre lies at the “C” level as organizations adapt their strategies to a more “customer-driven” environment characterized by ever changing customer behavior.
At the same time, the breadth of new development, technologies and tactics in the call centre environment requires practicing call centre personnel to stay current and aware. MECC ’16 will cater to the needs of both sets of individuals.
Date: May 31 – June 1, 2016
Location: DWTC, Dubai
Who should Attend?
Contact Centre Managers/Senior Staff
CRM Decision Makers
HR/Training Managers, Brand/Loyalty Managers