Express Response from DHL’s UAE Contact Centre


here are only a few global brands that over time have left a lasting impression on people. DHL would certainly count as one among them.
Since 1969, the company has grown to become one of the most trustworthy providers of delivery solutions for customers worldwide. Present in the UAE since 1976, DHL Worldwide Express has consistently
delivered quality to its customers. Effective use of information technology has been key to the organisation’s achievement of its goals.

All that IT has made possible was not achieved in a day, but it is also true that DHL is able to maintain its high standards by ensuring that its technology usage is state-of-the-art and tuned into its business needs.

“IT is of crucial importance at DHL. It is the glue that holds the various departments of the organisation together. We actually call our function the engine of the entire organisation. In terms of information collation,
availability and making sure that everything is there in terms of collection and delivery to endpoints, IT remains extremely crucial,” states Mark Sammut, IT manager at DHL Express, UAE.

Our Infrastructure at DHL UAE

  • Core switches: Cisco 3750 Collapsible Core
  • Edge switches: Cisco 3750 Stack
  • Routers: Cisco 2811, 2821, 3640
  • Firewalls: NetScreen 5GT
  • Voice systems: Avaya S8720, LSP G350/700
  • Servers: HP DL380

  • WAN optimization: Riverbed Steelhead & Packeteers
  • Network OS: Microsoft XP, Server 2003
  • WLAN: Cisco 4400 Controller with Aironet 1200 Series AP
  • Wireless WAN: fSONA 155-M / 155-S
  • Remote access: Cisco VPN Concentrator
  • Network management systems: Solarwinds Orion, Netflow
  • Storage: HP MSA 1500 / EVA 3000

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