Interactive Intelligence and EMW Sign Partnership Agreement

Interactive Intelligence and EMW Sign Partnership Agreement


eseller Agreement Enable Regional Systems Integrator to offer Unified IP Business Communications Solutions from Interactive Intelligence

DUBAI, United Arab Emirates, 23 April 2011 — Interactive Intelligence (Nasdaq: ININ), a global provider of Unified IP business communications solutions, and EMW Middle East, a provider of Converged Information and Communications Technology Solutions, have signed a reseller agreement.

In accordance with the agreement, EMW will offer customers throughout the Middle East the Interactive Intelligence solutions for contact center automation, enterprise Ip Telephony, and business process automation. EMW will provide consulting, implementation, support, and customer development for the Interactive Intelligence solutions.


MW has eight years of experience deploying contact center and IP telephony solutions for organizations throughout the Middle East, including many large telecom service providers, enterprises, and government customers,” said Interactive Intelligence territory manager for Turkey and Middle East, Shaheen Haque. “These are key markets for us and we look forward to offering EMW customers the scalability, security, and reliability that come from our more than 16 years of experience developing unified IP business communications solutions.”

Interactive Intelligence has developed an open, single-platform, all-in-one IP communications software suits designed to deliver comprehensive multichannel applications minus the cost and complexity introduced by multipoint products. Its products can be delivered on-premise or via a hosted model.

“Interactive Intelligence offers a unique architecture designed to reduce costs, simplify administration, increase interoperability, and maximize customization options,” said EMW Middle East CEO, Serjios El-Hage. “We look forward to combining these benefits with our experience of deploying hundreds of unified communications solutions throughout the region in order to give our joint customers the most value for their money.”

About EMW

EMW ME, is a member of EMW Inc. a privately held group of companies headquartered in Herndon, Virginia USA with main offices in the UAE, Belgium, China and remote offices spanning four continents. Established in the region since 2003, partner of global vendors with the objective of providing premier customer-oriented Information and Communications Technology products and services for local, regional and global clients.

Certified and specialized in several leaders: Arista Networks, Avaya, Blackberry RIM, Blue Coat, Brocade, Cisco Systems, Interactive Intelligence, Juniper & Trapeze Networks, Metelco, Microsoft, MobileIron, RSA, Tiger TMS and Teleopti. Completed projects in every major market segment: Aviation, Hospitality, Banking and Finance, Retail, Education, Government, Logistics and Media. Awarded top honors three consecutive years in a row: ICT Achievement for Systems Integrator of the Year 2010, Enterprise Systems Integrator of the Year 2009 and Best Networking Integrator in the Middle East for 2008 and rated among the Topmost System Integrators in the Middle East. For additional information, please visit or email us on

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. Interactive Intelligence is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). The company employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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