NEWS

Express Response from DHL's UAE Contact Centre

DHL UAE has implemented a domestic call centre and linked its multiple sites with an IP network to improve customer service provision and office productivity.

After due consideration and looking through multiple providers, DHL chose EMW to implement the domestic call centre. The integrator was also chosen to upgrade the company's existing Avaya solution and IP-enable multiple sites.

"As our chosen integrator EMW has been invloved in upgrading our previous PABX to a VoIP model and getting our sites linked to a single integrated platform. To achieve that, a number of prerequisites needed to be in place. The project needed to allow our business to keep functioning during the migration and as such planning this was crucial. A good IP schema segmented in to VLAN templates is imperative for multiple sites, as is setting up quality of services end-to-end", Mark Sammut, IT Manager, DHL.

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About EMW

EMW was founded in 1995 by engineers and managers who formerly held senior positions in well known telecommunications and information technology companies to pursue their vision for this new company.

Our core business is providing information and communication technology services in the areas of planning, engineering and implementation; project and program management; systems integration; operations and maintenance; and training. Our competencies range over all aspects of inside and outside plant; feeder, access and inter-office networks; switching, transmission, multiplexing and data communications equipment; network management, operations support, and asset management systems; information assurance; web enabling; applications software; and beyond. While staying abreast of today’s technologies, we keep a watchful eye on technology trends, and are very serious about future-proofing our solutions.

We play in the global marketplace, and are proud to serve a wide spectrum of distinguished clients from defense and government agencies, as well as commercial enterprise. Our watchwords are competency, innovation, integrity, and—above all—respect and care for the customer.

For additional information, please contact:

EMW FZ LLC
Dubai Internet City, Bldg 10
Offices 306-309
P.O.Box 502295
Dubai, U.A.E.

marketing@emw-me.com

Tel:  + 971 4368 6700 

Fax:  +971 4390 8680