Avaya Certifies EMW as the First and Only Service Expert in the Middle East

DUBAI, UNITED ARAB EMIRATES, — June 2, 2010 — EMW, The Smart Convergence Experts and leading supplier of services and products in the Telecommunication, ICT, Engineering and Project Management sector has achieved the Avaya Service Expert Certification. EMW has become the first and only Avaya partner to hold Service Expert in the Middle East region. By awarding EMW the Service Expert specialization, Avaya recognizes that EMW has invested in creating services practices and confirms they provide quality service and expertise to meet the implementation and support requirements of their customers. This specialization is being introduced globally in acknowledgment of the commitment to services made by partners worldwide. EMW has been able to achieve this certification because they hold the below unique Avaya credentials:

EMW’s members of technical staff constitutes 80% of their work force and are dedicated to performing very challenging and complex projects that require various levels of expertise in this multi vendor environment. EMW is constantly introducing proof of concept technologies that differentiates the leaders from the followers. These are totally configured and tested in house before deploying at customers’ premises. Such technologies are business enablers specifically designed and deployed at Enterprise and Service Provider type customers with large foot print across the globe to assist them in their day to day activities in order to realize huge cost savings.

Speaking on the occasion, Mr. Serjios El-Hage, CEO of EMW ME commented, “We are very proud to have achieved this prestigious certification which recognizes and honors our technical expertise, agility and ability to deliver solutions that meet and exceed our customers’ expectations in terms of performance, reliability and cost of ownership. Most of the projects completed by us are very complex and challenging and we are happy to say that our success rate has been 100% no exceptions”.

EMW has completed major projects in every key market segment locally, regionally and globally in Government, Hospitality, Media, Banking and Finance, Retail, Medical, Education and Logistics Sectors. Even though 2010 started with a downturn in the economy, EMW was able to maintain a steady growth and added significant customer wins to its portfolio from around the region such as Abu Dhabi Department of Economic Development, The International Petroleum Investment Company (IPIC), Aabar Investments, Abu Dhabi Securities Exchange, Abu Dhabi Media Company, Abu Dhabi Tourism Authority, Abu Dhabi National Industrial Project Co., Abu Dhabi Vocational Education & Training Institute, ADNOC Distribution, Jumeirah Group Emirates Towers and Madinat Jumeirah, Orbit Showtime Network, Mohammed Bin Rashid Housing Est., Gulf News, Commercial Bank International, Al Futtaim HC, HC Investment Banking Dubai, PAN Emirates, Media Rotana, Dubai Silicon Oasis Authority, CRA International, Zayed University, EMAAR Financial Services, Union National Bank, EFECO, Petrofac to name a few.  

EMW ME commenced operations in the Middle East in 2003, taking the UAE as its launching pad to execute its global expansion plans set forth by management. EMW ME had doubled year-over-year in terms of staff and revenues with compounded annual growth rate - CAGR touching the 110% mark, making it the fastest growing operating unit. EMW provides excellence in Technical Services, Consultancy and Systems Integration in the fields of Information Technology, Networks and Telecommunications. The company is certified and specialized in industry leaders: Avaya, Blue Coat, Brocade, Cisco Systems, Juniper Networks, Microsoft and Trapeze Networks.

EMW has won several accolades including 'Network Middle East Top 10 companies to watch in 2010', Arab Technology Award for Enterprise Systems Integrator of the Year 2009, Network Middle East Innovations Award for Best Networking Integrator in the Middle East 2008, Avaya Partner on the Year for Converged Solutions, Avaya Best IP and Mobility Implementation Award, Foundry Networks Exceptional Contribution Award, Juniper Best Partner System Engineer MEA Award and Trapeze Smart Mobile Best Performing Partner - Middle East Region.