On Behalf of ADNOC Distribution; IT Division Manager would like to extend his thanks and appreciation to EMW – Staff & Management for their prompt response and action taken couple of tasks while attending an urgent support call made by us. They showed a great understanding and real “Customer-Comes-First” attitude & response to any contact with a speed of mutual trust between us to fix our problems. It is this kind of service and support that keeps our business relationship with EMW a unique one. Thanks again and keep up the good work”

Mr. Ali Abdul Aziz Al Ali, IT Division Manager,

"With a technology infrastructure that supports over 1,000 seats, CTS has grown rapidly over the years due to the growing popularity of companies outsourcing their call centre requirements. CTS is highly focused on perpetual technology enhancement to help meet its business objectives and customer requirements."We are happy to confirm our mutually beneficial partnership with EMW which has helped to attain our goals over the last couple of years. The current implementation will substantially increase the value and service delivery to our customers,"  

Mr. Sabir KV, IT Manager,

Cupola Teleservices, Dubai, UAE

“With an expansive operation across the Middle East and a growing base of prestigious clients, we need to equip all our branches with the latest call centre and IP telephony technology in order to provide timely and personalized assistance and service 24/7, 365 days a year. We also need a system that makes our internal communications efficient and at the same time is cost effective. EMW as an implementation partner has the right combination of necessary experts from the voice, data and application fields, which reassures us that the project will be successful and will achieve the required objectives. We had a previous implementation experience with them and they proved that they deliver their commitment and do not oversell their service like lots of vendors in the region”.

Mr. Khaled Moussa, Group Chief Technical Officer,

GAP Corp, Dubai, UAE

“We feel that EMW has helped us greatly to create a flexible, cost effective and reliable communication platform that supports our ongoing investment and growth plan”

Mr. Abdulsalam Rahma Bastaki, Director of IT & Services,

“Initially I worked with EMW as my Avaya VOIP deployment, and I was very happy with the support engineer’s skills and knowledge, EMW sales team is very knowledgeable about the latest technology which helps you taking the right decision.”

Mr. Eyas Khashkan, Director Information Technology Resources,

"EMW efficient project management approach enabled the Call Center Project to be implemented on before time, and on budget. This surprised the customers at the fast pace in which it was moving towards customer satisfaction. On the conversion to Silverlake Core Banking System, EMW worked alongside the project delivering the integration with tremendous flexibility in line with the Silverlake changing deadlines.  Financial guarantees were not a concern to EMW, many times getting a contract signed after the job was done. Besides their technical efficiency, we find EMW an easy company to partner with.”

Mr. Faris Saddi, Chief Information Officer,

Commercial Bank International, UAE

"As our chosen integrator EMW has been invloved in upgrading our previous PABX to a VoIP model and getting our sites linked to a single integrated platform. To achieve that, a number of prerequisites needed to be in place. The project needed to allow our business to keep functioning during the migration and as such planning this was crucial. A good IP schema segmented in to VLAN templates is imperative for multiple sites, as is setting up quality of services end-to-end."

“I‘m very happy with the support from EMW – its technical staff are very good. I decided that even if there were a lower-priced product, I would go with EMW because of its service and support,”

Mr. Eyass Khashkan, IT Manager,

“After thorough investigation of the available WLAN technology vendors we selected the Trapeze Networks Smart Mobile solution by EMW. The main reasons were the long term relationship with EMW, our Systems Integrator and the proven functionality of the Trapeze Mobility System”

 Dr. Mostepha Belmihoub, Computer Center Director,

“I am glad we chose EMW and appreciate their support to deploy Trapeze’s highly flexible and easy-to-configure Mobility System. With Smart Mobile™, our Pick-by-Voice application now runs absolutely smoothly and all data is permanently up-to-date. In this way we have been able to further boost the efficiency of our retail and logistics centers. What we particularly like is that the Trapeze Smart Mobility™ Solution can map our processes smoothly. Direct communication with the central processors and the genuinely fast roaming helped convince us. It’s also an attractive solution if any network problem arises. Problems can be quickly detected via the central management and can usually be solved centrally. The central authentication of the devices simplifies the management of the wireless LAN.”

                                                            Mr. Mohamed Al Wahedi, IT Manager,

“It is important for students to have fast and easy access to online resources from multiple locations, which will facilitate learning and the exchange of ideas, and promote a dynamic lifestyle in the campus. To achieve this, we wanted a wireless solution that would not require us to tear out our existing wired infrastructure, and would also enable us to implement fixed mobile convergence applications in the future"

Dr. Tayeb Kamali, Vice Chancellor,

"Our new partnership with Avaya is in line with our new corporate identity and vision. It reflects our promise to be a customer-centric bank with all the answers. Becoming more accessible helps us serve our customers better, and underline the way we are positioning ourselves in the market."

Mr. Khamis Bu Haroon, CEO,

"As one of the leading retail brands in the UAE, it is important that our employees are efficient and informed at all times, to assist customers and keep business flowing smoothly in every showroom. Rolling out Avaya across our showrooms offered us a streamlined approach to our voice, contact center and unified communications. Our business and engineering team can now collaborate and manage all moves, adds and changes across all showrooms with minimum on site intervention. The Paris Gallery experience is what keeps us distinctive and special to our high-net worth customers, and a key element of this is delivering top quality communications to the premium brands that display goods in our stores. Avaya and EMW enabled us to keep our staff, and brands consultants, in constant contact with each other, almost in real-time."

                                                                                                                                       Mr. Abdullah Thabit, IT Director,

“As an Avaya Gold Partner, EMW brings together Avaya’s convergence and unified communications portfolio in the UAE and has successfully delivered several key projects including the Burj Al Arab Hotel and Showtime”.

Mr. Roger EL-Tawil, Director for Channel & Marketing in MENA

“EMW is by far the best company in terms of deep wireless and voice technical knowledge along with related software / hardware integration in the UAE. We plan to push them to open up a Saudi & Qatar operation in 2008. we also plan to conduct continuous road-shows for targeted markets. I also must push our VARs to partners with them for “complete” solution offerings. Voice over wireless training is another advantage that we will abuse with EMW”.

Mr. Feras Zeidan, Regional Manager, MEA

“EMW is a leading technology reseller not only in the Middle East, but across the globe; their knowledge of local markets and customers is an asset to Foundry. With their expertise in the Middle East, Foundry is able to work with EMW directly with customers in designing, implementation and supporting networking solutions that offer high-performance, reliability and low total cost of ownership”.

Mr. Chuck Jones, Vice President, Systems Engineering Worldwide

“Congratulations!

Please keep up the good work”.

Mr. Mazen Jabri, General Manager - UAE

“EMW is on the top of our GO-TO partner list in the UAE”.

Mr. Taj El-Khayat, Head Of Enterprise Channel Group - Middle East & Africa