Customer Interaction Center is a unique all-in-one customer engagement solution built to support Omni channel customer service. Some of the unique features provided by CIC includes

• Meet your customers preferred communication style – phone, email, SMS, social media or online chat
• Deliver consistent service with tools to optimize resources and manage employee performance
• Be proactive via outbound communication options
• Customize functionality to meet your unique business needs and interoperate with existing tools you want to retain
• Get the features you need for today, and easily add on to it when you’re ready
• Gain real-time visibility into performance and mentor your agents in real time
• Manage the entire business process with a full suite of multichannel contact center, unified communications, and business process automation features

Reach us at sales@emw-me.com to schedule a free demonstration on Interactive Intelligence Solutions