Teleopti is one of the world’s leading providers of solutions for strategic workforce management in contact centres, as well as well as quality and cost management of mobile and fixed telephony, datacom and IP enterprise unified networks i.e. Telecom Expense Management and Usage Management.

Teleopti is known for developing products with superior technology, based on customer needs, which are easy to implement and use. Solutions based on Teleopti CCC and Teleopti Pro are available from a network of partners. More than 500 enterprises worldwide rely on solutions from Teleopti to improve operating efficiency and service levels.

Teleopti was founded in 1992. The company has been profitable since the start and the expansion has been organic and without external funding. The company today has offices in Sweden, Norway, Finland, UK, Germany, Russia, Spain, Dubai and India, as well as a comprehensive partner network worldwide.

Teleopti CCC – Workforce Management with a human touch

Teleopti maximises return on investment in advanced multi-skill, multi-site contact centre solutions. Teleopti CCC is sprung from the European working climate. This environment puts a lot of demand on a workforce management solution, and especially the level of automation in the forecasting and scheduling process. The level of flexibility is one of the key strengths with Teleopti CCC which can be delivered in the language of your choice.

Maximise return on investment in your contact centre with Teleopti workforce management solutions, localized in Arabic with right-to-left screen orientation and Hijri calendar. Superior flexibility in multi-skilled and multi-site forecasting and scheduling along with features like real-time adherence, prayer breaks, Ramadan and Eid holidays planning and tools for all levels of the organisation;

Teleopti CCC helps you improve your customer service while reducing staffing cost and retention. Management can focus more on strategy and less on day-to-day tasks and you will empower the agents, boost satisfaction and motivation through agent preference and performance tools.

Teleopti has for three consecutive years won the contact centre industry’s top award for “Best Workforce Management Solution in EMEA” in ContactCenterWorld.com Members’ Choice Awards.

Teleopti Pro– Leads Telecom Expense Management into the future of communication

Teleopti Pro is an effective solution for controlling costs, monitoring quality and managing communication devices and services. Covering mobile, IP and fixed telephony, you get all information about costs, services, traffic and hardware in one place.

A new reporting engine lets you quickly slice and dice organisational statistics covering costs, accessibility and response quality. You can manage all mobile devices and see their location and where costs are generated throughout the enterprise. You can easily verify that no incorrect payments have been made and the right amounts are being paid. Furthermore you can monitor trends on an on-going basis and compare KPIs for continuous improvement. Result: lower costs, less administration and simplified internal processes.

Teleopti Pro is based on a modular system; you choose components in keeping with your organisation’s growing needs. The system is completely web based enabling simple distribution of information within the organisation thanks to web portals and scheduled reports.

Naturally, you can select which components are accessible to which users. Teleopti Pro also has a user-unique portal allowing you to choose which functions to place on the front page when starting the system.